CRM for Healthcare
Electronic Medical Records (or EMR) is the most efficient and comprehensive approach to tracking patient demographics, diagnostic history, past procedures and current preventative action plans. The patient is the customer who must feel that those responsible for their health are not only the most knowledgeable about their chosen field, but also have the most knowledge about the patient’s past and present condition. Knowing that the entire staff has the information necessary for the proper care and treatment electronically available puts the patient at ease and allows the healthcare provider to concentrate on patient care and not paper work. The C2CRM eDocs solution uses the best functionality of the C2CRM system to create a web based EMR system.
Patient demographics are a vital part of providing the proper health treatment. Capturing the age, occupation, gender, etc. not only allows the Healthcare Provider to recommend the proper treatment plan for a specific patient but also creates a database for research, reporting and business intelligence, creating a foundation for evidence-based medicine.
C2CRM Can Help
C2CRM eDocs creates a database for capturing all the information necessary about a patient. The system also allows the Healthcare Provider to create additional fields as needed to capture information specific to the field of practice or specialty.
By utilizing C2CRM eDocs, the Healthcare Provider reduces paperwork for the patient and increases accuracy of patient demographics. The eDocs C2CRM solution, for example can link patient records together for family history and diagnosis. The patient record becomes the electronic book of information on insurance plans, doctor referrals, family history, contact information, pharmacy preference, and many more pieces of information that makes it easier for the patient to interact with the provider offices.
From patient charts to MRI images, the information obtained from diagnostic test need to be available when requested and on demand. When recommending a health care plan of action, information from other vital sources needs to be available to the Healthcare Provider. This information needs to be as up-to-date as possible when accessed.
C2CRM Can Help
With the C2CRM eDocs solution, information can be accessed from a multitude of sources. The C2CRM database contains the ICD and CPT codes as well as a medicine reference. Since the C2CRM eDocs system is web based, access to other web based information systems is a simple click action away. The images and reports from past diagnostic tests will be saved with the patient record and referenced when visiting with the patient. Information from instant medical history web sources can be integrated with the patient’s record to bring the patients information directly into the database.
Having all the diagnostic information available to the Healthcare Provider ensures that the most informed plan of action is being taken for the patient’s care. Eliminating the time needed to retrieve charts from paper systems reduces errors as well as the patient’s wait time.
ICD and CPT Database
Healthcare providers need easy access to up-to-date information on drug interactions and access to the proper diagnostic and procedure codes for insurance reimbursement. This information should be part of the EMR system that the providers are using.
C2CRM Can HelpC2CRM eDocs includes the latest information on drugs, procedures, and diagnostic codes. This information is loaded into the database for use when needed and as a reference.
BenefitsHaving the necessary industry standard codes available as the Healthcare Provider visits with the patient reduces errors and increases accuracy in the treatment plan as well as insurance reporting. The drug database is available when writing prescriptions, when recording patient history and when recommending a treatment plan.
Electronic Forms for Patient Processing
Having the EMR system present the most critical information to the Healthcare Provider at the appropriate time creates efficiency and accuracy. Electronic forms can help meet government and insurance regulations by directing the Provider to the appropriate questions to ask the patient, as well as directing the provider to a recommended plan of action. Using evidence based medicine in combination with capturing instant medical history from the patient electronically will assist the Provider in taking the appropriate steps.
C2CRM Can Help
Electronic forms are created in C2CRM eDocs for each field of healthcare practice and customized for each individual practice if necessary. These forms provide the true power of the system over other EMR systems. Having the system flow exactly how the provider expects using the forms focuses the provider on the exact issues for the patient. Specialty practices benefit the most from HTML electronic forms.
The Healthcare Provider becomes more efficient in the delivery of service to patients. Information is captured according to regulations for each field of practice and provides HIPAA compliance techniques.
Healthcare is a 24 hour Business
No one can predict when vital patient data will be needed. The EMR system needs to be accessible by the Healthcare Provider from anywhere and at any time. When a patient needs assistance, having the patient records for reference could be critical in providing the best plan of action when addressing an out of the office issue.
C2CRM Can Help
Since the C2CRM eDocs is a web-based system, patient records can be securely accessed from any location by authorized healthcare personnel. Patient records that are available to on call physicians which summarize the latest procedures, medicines, allergies, etc. are a critical first step in responding to an emergency call. This information is secured and access is granted in a HIPAA compliant method.
The ability to access the patient records from anywhere and at any time will increase the level of patient care. Whether in a hospital seeing a patient and accessing records back at an office, or accessing patient records from the home or remote location, the Healthcare Provider can have the most information available to make the proper diagnosis and set in action the correct plan of action.