by Charlie Spaneas | ClearC2 Blog, CRM Basics, CRM Best Practices, Customer Spotlight |
What is CRM Customization? Before we can discuss why or when a company may need customization, it would be prudent to understand what it actually is. CRM customization is the process of adding new or modifying existing CRM features in order to make it a better fit for...
by Chantaye Patton | Business Growth, ClearC2 Blog |
Not too long ago, sales reps used to travel to their customers and leads without a driving plan. They had a difficult time managing the volume of leads to nurture and the customers to visit. All they had was a list of names, addresses, and phone numbers. It was...
by Charlie Spaneas | CRM Best Practices |
What is GDPR? GDPR Stands for General Data Protection Regulation (GDPR). It is a legal doctrine that establishes guidelines for the collection and processing of personal information of individuals within the European Union. The GDPR defines the principles for data...
by Clear C2 | Business Growth |
Defining AI To understand how CRM works with AI, you need to understand the meaning of AI. Wikipedia describes AI by saying Artificial Intelligence (AI) is displayed by machines, as opposed to “natural intelligence,” which is displayed by humans and other animals. ...
by Chantaye Patton | CRM Basics |
If you track a lot of customer calls and questions, you need a CRM with Customer Support. Automating the process of taking customer’s questions and getting results faster will boost internal productivity and increase customer satisfaction. But what does great...
by Charlie Spaneas | Business Growth, CRM Basics, Uncategorized |
Drip Campaigns Drip campaigns are automated marketing processes that send information to contacts over a period of time. The messaging can come via email nurturing, social media posts, phone calls, or regular mail. These drip marketing campaigns can focus on one type...
