by Charlie Spaneas | ClearC2 Blog, CRM Basics, CRM Best Practices, Customer Spotlight |
What is CRM Customization? Before we can discuss why or when a company may need customization, it would be prudent to understand what it actually is. CRM customization is the process of adding new or modifying existing CRM features in order to make it a better fit for...
by Chantaye Patton | CRM Basics |
If you track a lot of customer calls and questions, you need a CRM with Customer Support. Automating the process of taking customer’s questions and getting results faster will boost internal productivity and increase customer satisfaction. But what does great...
by Charlie Spaneas | Business Growth, CRM Basics, Uncategorized |
Drip Campaigns Drip campaigns are automated marketing processes that send information to contacts over a period of time. The messaging can come via email nurturing, social media posts, phone calls, or regular mail. These drip marketing campaigns can focus on one type...
by Charlie Spaneas | Business Growth, CRM Basics, Uncategorized |
No matter the size or scale of your business, managing customers, product mix, marketing initiatives, and sales targets can be an overwhelming endeavor. There’s lots of moving parts, including: departments that may not even be in the same office or building, and teams...
by Clear C2 | CRM Basics |
There are three different types of CRM software – Operational CRM, Analytical CRM, and Collaborative CRM. Most enterprise CRM systems contain all three areas within their solutions. They can overlap or work independently within the CRM. Depending on your...
by Chantaye Patton | CRM Basics, CRM Best Practices |
ERP and CRM systems are both very powerful software applications. But they have very different features and functions for your business. CRM systems manage the details of your relationships with your customers. Most of your ‘front-end’ employees use CRM...
