C2MMS Work Management

Work order tracking, work flow and automated group assignments, service & task assignments, priority levels, schedule employees and contractors, create audit trails, track labor and materials use & costs, correspond through e-mail alerts and text messaging.

Comprehensive reports that include:

  • Calculating completion ratios and performance
  • Provide cost for work items
  • Task & activity performance

Work Order System

  • Ability to have configured Work order screens with desired form layout, fields, and workflow behaviors
  • Record and track all PM and non-PM work orders and work requests in the system
  • Assign multiple employees and multiple job procedures to work orders
  • User-definable cause, failure and remedy codes specific to asset types
  • Record and track labor, parts and material costs
  • Track job time, response time, machine downtime and other metrics
  • Assign Work Orders to projects and view project history
  • Upload and attach any files such as manuals, drawings or any rich media documents and relate them to work orders
  • Print work orders in html or pdf format and customize the printed form
  • Apply user-defined filters to the list view to easily locate work orders

Work Requests

  • Improve workflow efficiency by providing a fast and easy tool for submitting work requests
  • Maintain customer satisfaction with automated alerts when customer requests are approved, rejected and completed.
  • Unlimited number of customers to easily submit requests via email that are automatically captured
  • Work request form accessible from your dashboard for easy web-based submission of work requests and service requests
  • Optional routing of requests to designated individuals for approval based on business rules
  • Sort service orders by customer, priority, region, problem type, or other user-definable filters

Benefits of using C2MMS for work order management:

  • Organizes and tracks all ongoing corrective maintenance electronically
  • Gives maintenance personnel detailed information on work assignments.
  • Allows for review of all past work orders.
  • Can help protect you, your staff and your company from liability claims. You can show what work was done when & how for proof of performance.
  • Provides work history for predictive maintenance analysis.