economic downturn with
C2CRM helps companies increase organizational efficiency, strengthen customer loyalty, boost sales, improve business processes and increase marketing effectiveness. Web-based for maximum accessibility, C2 provides customer and prospect information for optimizing opportunities and increasing customer satisfaction.
C2CRM is designed to deliver a cost-effective Customer Relationship Management solution to the under-served small and mid-size business (SMB) segment, which analysts estimate is a $44-billion market. The system reflects 10 years of feedback from SMB users. Mr. Niman continued “The off-line configuration allows these same remote users to work while traveling.
Once they arrive at a location with Internet access, they can immediately synchronize all off-line work with the server.”
The software features 30 mod-ules grouped according to five key SMB needs — Relationship Management, Sales Management, Customer Service, Marketing Management and Analytics & Knowledge Management. Unlike ERP-suite solutions, customers implement only the modules they need, which enables rapid implementation, minimizes training and accelerates user adoption across an organization. Customers see returns on their technology investments in months, not years.
Jameco Electronics chose C2 CRM because it had a simplified interface and was easy to implement. C2 revealed itself to be a better choice because it integrated with both JD Edwards a11d Outlook, and the price was far less than other CRM packages on the market. “We’re very close Lo real time integration with C2 in the following areas:” said Dolge, “quotes fom C2 with pricing from the JD Edwards’ database, and appointments, email, and tasks being synched between Outlook and the C2 data base.” These two areas are imperative for Jameco’s overall goal of trying to improve customer service.
Now with the system running full steam ahead, Aiphone will have even more muscle to move further toward the ultimate mission of growing at an even faster rate, with or without the help of a sagging economy.
“We like the convenience of emailing detailed patient admission forms to a particular hospital prior to a patient’s check-in. It creates less paperwork for the admitting hospital and peace of mind for our patient,” said Feingold. “In almost every case, we also email our patients relevant procedure information prior to their hospital check-in date, sometimes right from the exam room. It just another way eDOCS is allowing us to raise the bar in patient care.”