Artificial Intelligence (AI) and CRM

Artificial Intelligence (AI) and CRM

Defining AI To understand how Artificial Intelligence (AI) fits into a CRM, you need to first understand AI. Wikipedia describes AI as intelligence displayed by machines, as opposed to “natural intelligence” which is displayed by humans and other animals.  For years...
Blockchain Technology and CRM

Blockchain Technology and CRM

Since 2000, CRM systems have seen the infusion of many technologies and platforms that have allowed additional services and more efficient deployment.  We have seen browser-based cloud computing, social media, mobile apps and big data & analytics to name a few. ...