C2CRM Frequently Asked Questions
What are the deployment options – Hosted vs. On-Premise?
Is support included with ClearC2 systems?
What e-mail systems do you integrate with?
What ERP systems do you integrate with?
ClearC2, given its premier business partnership status with IBM, has had extensive integration experience with IBM’s customer base (mostly manufacturers) due to the requirement of interfacing with those companies’ ERP systems. Depending on the level/complexity of integration needed, ClearC2 implementers can perform batch mode for simple spreadsheet importing/uploading (using a native import utility) to web services and ODBC connections for real time and bi-directional data transfer. Native toolsets include API, XML and web services. ClearC2 systems can integrate with most ERP systems in the marketplace. In addition, ClearC2 has pre-defined integration points with many of the major ERP systems such as JD Edwards, MAPICS, BPCS, Great Plains, Lawson, etc.
ClearC2 systems can also integrate to many non-ERP back office systems as well such as phone systems (CTI), etc.
What Platforms, Databases and Web Browsers do you Support?
Name Functionality Supported Browser Clients Microsoft IE 8 & IE Version 9, Firefox, Google Chrome, Safari Application Layer PHP Version 5.2 minimum; can support 5.3 and 5.4 Supported WebServers Microsoft Internet Information Server(IIS) IBM Websphere Application Server Apache Supported Databases Microsoft SQL Server Oracle 10g, 11g MySQL IBM DB2 Version 9 Supported Operating Systems Microsoft Windows Server Linux IBM AIX V7.1 IBMi
What Mobile Devices do ClearC2 applications Support?
When hosting, what/where is your back up plan in case of a catastrophic event?
- Processing or server farm is located on-site
- Tape storage is stored off-site
- Warm site backup is at IBM hosting facility
- Full Backups are made on a weekly basis
- Incremental backups are made nightly
- Tapes are stored off site
- A ClearC2 system environment & data restore can typically be completed within an hour (contingent on data volume)
What is your recovery procedure if the application goes down?
Database Replication to a standby server is recommended in both the SAAS and On-Premise models. Multiple Web/Application servers are used for load balancing and recovery.
For Hosted Model: Recovery procedures are entirely dependent on the type and severity of the application or database error that caused the outage. The support staff at ClearC2 will do one of the following:
- Database Data Corruption – Restore from an incremental backup
- Application Server Error – Switch to the hot backup server, depending on facility
- Datacenter Disaster – Switch users to backup facility hosted by IBM
Do ClearC2 systems have the ability to operate in disconnecting mode?
Have Questions or Comments?
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