CRM Support

C2CRM

CRM Support – Professional / Consulting Services

Traditional Support

We offer telephone support daily between the hours of 6am and 6pm Central Time as well as 24×7 email support. Customers may contact us with issues, technical questions, or requests for customizations by calling 972-304-7100 or emailing C2Support@ClearC2.com. We use our own Customer Service module for ticket management. Support documentation is always available online and onsite support can be arranged as needed.

All-Inclusive Support

Clear C2 has a unique all-inclusive support model.  Upon Customer’s request, as part of the monthly subscription fees or annual maintenance fee, we will provide the following professional services for ongoing support (free of charge):

  • Modifications to forms created during the initial implementation including adding Customer defined fields and removing existing fields
  • Creation of new forms by the Clear C2 Implementation Team for the licensed modules. New forms and functionality requiring Clear C2 Development resources will be assigned a cost and will require Customer approval
  • Keyword modifications
  • Adding/changing workflows
  • Adding/changing report templates
  • Online training of new users