CRM Case Study: Aiphone
C2CRM Manufacturing CRM
Aiphone is beating the economic downturn with C2CRM
Aiphone Corporation, a provider of intercom technology for communication and security, has chosen C2CRM from Clear C2 to address the company’s current challenge — economic recession. Like many companies in the technology sector, the down economy has had an impact on growth, but Aiphone is refusing to let that stop them. Aiphone’s sales and support teams now use C2CRM to collaboratively track customer activity to identify market trends and conditions in various U.S. regions.
C2CRM helps companies increase organizational efficiency, strengthen customer loyalty, boost sales, improve business processes and increase marketing effectiveness. Web-based for maximum accessibility, our CRM solution provides customer and prospect information for optimizing opportunities and increasing customer satisfaction.
“Many of these internal processes now are totally paperless due to C2. Therefore, we are saving time and money by working smarter, not harder,” explained Doug. “For example, because the sales team and the support team have access to the same data, our IS department spends less time generating custom reports by request.”
Aiphone’s mission states: “Aiphone Corporation is committed to supplying quality products and services and being a reliable business partner.” The company, whose U.S. division posted $25 million in revenues last year, demands the same commitment from its vendors and applied its stringent standards when C2CRM.
Now with the system running full steam ahead, Aiphone will have even more muscle to move further toward the ultimate mission of growing at an even faster rate, with or without the help of a sagging economy.